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About US

Aider, A Full Service Digital Agency That Help Our Clients Expand Their Digital Reach
About Us Big Image

Aider the unique IT helpdesk assists to resolve glitches of any intricacy promptly. An all-In-One Solution provider emphases on improved client support, reducing workload and saves time and money. We offer services accessible by means of the phone, Internet, email, in person and most prominently via SMS.

Our live, dedicated technical support team with an extensive array of skills uses advanced management tools and sophisticated processes to get quicker resolutions. The accomplishment and steadiness so far are the result of a client-oriented philosophy and we strive to provide businesses and individuals with consistent solutions and exceptional service.

At Aider, our helpdesk team encompasses qualified client service and support experts, software, and computer specialists with diverse backgrounds to provide relevant technical online support to clients 24x7.

Enduring high levels of amenity is a constant effort. We believe in Customer Service as a Voyage not a Terminus. An all-In-One Solution provider assists to prioritize, track and resolve customer support issues at ease. A robust support ticket system that brings web based and phone requests together readily.
Our user friendly, speedy, and secure, help desk software aids to reduce chaos and support to receive, organize, rank, track and resolve customer queries effortlessly. AIDER automatically assigns a unique ID to each query and a support ticket is generated. The status of the query are then sent by SMS and email to the administrator and the customer.
Staff using the AIDER web interface are assigned tickets either manually or automatically, to attend to customers, add notes, attach files, and to modify ticket details. In case of a wrong department, simply redirect the ticket so that the concerned staff can deal with it and outreach resolutions.
The staff at AIDER respond to the ticket and initiates steps to resolve the issues. The administrator and the customers are then notified by SMS (Short Message Service) and email regarding the status of the query. It tracks the overall help desk and staff performance, allows you to generate statistics, convert useful solutions to public knowledgebase articles and much more.
Case Study

We are revoulutionizing marketing.

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We are revoulutionizing marketing.

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This Is Us

AIDER

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APTITUDE

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INTEGRITY

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DETERMINED

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EXPLICIT

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ROBUST

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Our Skills Are

  • Print Design

  • Web Design

  • Mobile App Design

  • Creativity

Our Skills are excellent

Discussion

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Get Idea

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Implementation

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What Our Customer Said

Hire us! We make you smile :)

Our Portfolios

Check out some of our latest and greatest projects.

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We Are Hiring Creative Peoples

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Starter
19/MONTH
1 Website
10 GB Storage
10 GB Bandwidth
10 Email Addresses
Free Backup
Full Time Support
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Basic
29/MONTH
10 Websites
100 GB Storage
100 GB Bandwidth
50 Email Addresses
Free Backup
Full Time Support
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Premium
39/MONTH
100 Websites
1 TB Storage
1 TB Bandwidth
100 Email Addresses
Free Backup
Full Time Support
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Master
60/MONTH
Unlimited Websites
10 TB Storage
100 TB Bandwidth
1000 Email Addresses
Free Backup
Full Time Support
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